Terms and Conditions – Online Sale

This warranty is issued in addition to and not in substitution for your statutory rights relating to faulty or mis-described goods.

Watch Warranty Terms & Conditions

All watches have been authenticated by our in-house accredited horologist. We cannot guarantee that boxes or other packaging supplied with items are authentic.

Watch movement is covered under this warranty, however this does not apply to any inappropriate damage caused by mistreatment of the watch or normal wear and tear. This warranty does not cover damage to bezels, bracelets/leather straps, cases, crystals and glasses. The warranty does not cover accidental damage or loss, and is not transferable.

Unless otherwise stated Diamond Dials/Bezels are classified as custom made.  

It is important to note that mechanically powered watches such as Rolex, Cartier, Breitling, Omega etc will never keep time as accurately as a quartz watch, a loss or gain of 10 seconds per day is deemed acceptable.

Dated items give an approximate manufacturing date, watches that are sold with their original paperwork will be listed by the date sold on the paperwork, you acknowledge that the date of manufacture may be significantly earlier than the paperwork date.

Although we make reasonable efforts to ensure product information is accurate, we make no guarantees that the content on our site is free from errors or omissions, complete or up to date. Product dimensions and weights supplied are intended to give an approximate indication.

No watch should be treated as water resistant unless specifically stated so by us. Where watches are sold as water resistant please see the below table to explain which activates are suitable for various water resistant depths.

Water Resistance Chart

10m

50m

100m

200m

300m

1000m

Accidental splashes

Yes

Yes

Yes

Yes

Yes

Yes

Swimming

No

Yes

Yes

Yes

Yes

Yes

Snorkelling and water sports

No

No

Yes

Yes

Yes

Yes

Scuba diving

No

No

No

No

Yes

Yes

Professional diving

No

No

No

No

No

Yes

 

 

 

 

 

 

 

 

Diamonds & Gemstones

All dimensions and estimated weights of diamonds and gemstones have been determined without unsetting the stones and are, therefore, only approximate because of limitations imposed by the mount. Estimated weights are normally calculated by applying standard formulae to the measurements taken.

Diamond colour and clarity assessments are an opinion only, and both colour and clarity can be estimated only because of limitations imposed by the mount. The quality nomenclature used is that recommended by the GIA (The Gemological Institute of America). Gemmological descriptions of diamonds and gemstones, including disclosure of treatments, are based on testing carried out by standard gemmological equipment without unsetting the stones.

Whilst reasonably satisfied that all such descriptions are correct, no responsibility can be assumed if subsequent unsetting and testing disproves these opinions. In the event of serious doubt, it is recommended that independent testing is undertaken by a recognised gemmological laboratory.

Pricing

We accept credit and debit payments on the following cards, if issued & registered within the UK:

  • Visa
  • Mastercard
  • PayPal
  • American Express

Please be aware that for refunds, once processed, it can take some payment institutions up to 3-5 working days to clear the funds back to your account. We endeavour to process refunds as quickly as possible once

It is always possible that some of the items we sell may be incorrectly priced. If this does occur, you will be contacted as soon as possible to inform you of the error. Once we told you about an error in the price of the product you have ordered, you will be given the option of buying the goods at the correct price or cancelling the order. In the event the payment has been processed this will be refunded. If we cannot get in contact with you to notify you of the error, your order will be cancelled.

Delivery & Returns

Delivery

All items purchased with in the UK will be sent within 5 working days by Royal Mail.

  • Items below £100 will be sent by Royal Mail 1st Class
  • Items over £100 will be sent by Royal Mail Special Delivery

Items purchased outside of the UK will be sent with 1-2 weeks by Fedex.

Please note delivery time maybe extended over public holidays

Please be aware that a signature by individual over the age of 18 will be required upon delivery. Should no one be available a card will be left with further instructions.

We aim to meet with any delivery date or agreed date, but please be aware that all dates quoted by us are given in good faith but occasionally deliveries can be effected by circumstances beyond our control. For whatever reason a delivery is delayed we will notify you.

Please be aware our Website shows ‘one off’ items which may also be on sale in one of our high street branches. While we aim to limit this situation from occurring, in the unlikely event than an online purchase is completed at the same time as in branch, the item will be allocated to the customer that successfully completes payment. If this happens to be an in branch customer, any online payments taken will be refunded back to the account.

On occasion the items displayed for sale on our Website will not be available for dispatch while work is being complete on them (the items may be with a manufacturer awaiting parts at the time your Order is made). A representative will contact you to make you aware of this if this is the case to discuss how you would like to proceed. You will be given the option of cancelling your order.

 

New Items 

Our aim is that all New items purchased will be sent within the agreed 5 working days by Royal Mail Special delivery. This should be achievable for the majority of orders but in rare occasions delivery dates may be extended depending on the availability of the Goods. A representative will contact you should this occur. 

Customs 

If you are based outside the UK, you may also have to pay import duty or other taxes, fees or charges applied by customs or other authorities in the country of receipt. You must comply with all laws and regulations of the country in which you are receiving the Goods.

Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. If you are unsure about whether these charges might apply to your Order, you should contact your local tax or customs office for further information.

In Store Collection –

If you are picking up your order from a local store, you will need to go in person, and take with you a valid form of ID as well as your receipt. These requirements are for your peace of mind, as they allow us to ensure your transaction is completely secure. In the event that another party has to collect the item you will need to contact the Online Team to arrange this -     info@est1897.co.uk

You will be notified once the item is ready for collection from the store. You can collect them from us at any time during the stores opening hours. Please be aware that opening hours vary across our branches, so please check online at https://est.live.coldbananastudio.com/contact/store-locator/
If you fail to collect your order from your selected H&T location within 30 days of the collection date then your Order will be marked as “not-collected” and will be cancelled and your transaction will be refunded.


Standard Returns

Retail items can be exchanged or refunded up to 30 days of purchase, with a valid receipt.

Items must be returned to –

Online Customer Services

PO Box 641

Rochester

Kent

ME1 9HB

 

If for any reason you are not happy with your purchase, we will endeavour to give you a full refund.

Items must be returned with the original receipt. We cannot exchange or refund any second-hand item without a receipt.

Items must be returned packaged securely with any additional packaging they were sent with to include presentation boxes, certificates, manuals and all other documentation.

Please be aware when returning an items with in the UK, that we recommend that items returned to us are sent by recorded delivery. 1st Class Delivery does not cover Jewellery if the item is lost.  

We do not refund on items lost in transit. We are not liable for goods until they are in our possession.

If your Goods are Faulty on delivery, we will refund your reasonably incurred return postage costs provided you comply with our return instructions and you provide us with a copy receipt.

Please note that all second-hand items are sold as seen. We cannot be held liable for the extent of previous wear and tear. However, should an item of jewellery break in the normal course of its use, we will be happy to try and arrange a quote for you for its repair.

We do not accept returns for items that have been modified; to clarify this includes resizing, engraving or changes that in any way differ from the original condition the item was sent in.

There will be if the item is a new item and has been personalised this is non-refundable.

Refunds will not be processed until we have received the item. The staff member needs to be satisfied the product is the same (testing the gold to ensure it is genuine on pre-owned)

Once we have the item and have assessed it we will then process the refund and the money will be put back on to the credit/debit card that was used to place the order­­ online.

Please note that if the original purchase was made using a credit or debit card, refunds will need to be to that card (cash cannot be given).

For goods being returned outside of the UK, return postage, packaging and insurance will be your responsibility and you must follow our reasonable instructions. We recommend you use a tracked mail system and retain proof of postage. You must insure the Goods to their full value. You must ensure that you pack the Goods appropriately to prevent damage during transit.

Your right to make changes to a Product–

If you wish to make a change to the product you have ordered, please contact us. We will let you know if it is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested modification and ask you to confirm whether you wish to go ahead with the change.

Please be aware we do not accept returns for items that have been modified; to clarify this includes resizing, engraving or changes that in any way differ from the original condition the item was sent in.

Repairs (Where agreed)

Where possible we shall perform this Service within a reasonable time, taking into account our reliance on third party provider. All dates quoted for completion of the work are estimates only.

If we are unable to carry out work on your item we may need to outsource your watch to a manufacturer. Due to reliance on suppliers reasonable time for completion of the work may extend to several months.

While we will make reasonable efforts to ensure standards of skills, and reliability in the third parties we instruct to carry out work on your watch on your behalf and to comply with your requirements, you accept and agree that we give no warranty as to the suitability of any third party for any work.

View In Store Requests –

Requests to view products in our High Street stores are limited to three items per customer. This excludes Online Only Items and high value items.

Online Only Items are only available for direct Basket Purchase and, as such, cannot be viewed in stores. Should you purchase one of these items and find you are unhappy with it, the item is covered by a 30 day return Policy should you wish to return it.  Please refer to our refund policy regarding this for any exceptions. 

In an instance where an items value exceeds £5000 then this item will have to be viewed on its own. Should you request to view multiple items of high value then the items will only be dispatched to view one at a time.

Layaway

This is an in-Branch service and not available online

In order to use the layaway service items must be secured with a 10% deposit of the retail value. The following payments need to be made to ensure the item remains in layaway. Only items with a retail value of £100 are eligible for this service.

Timeline

Amount

Total Minimum Due

Day of reservation

10%

10%

Within 30 Days

30%

40%

Within 60 Days

30%

70%

Within 90 Days

30%

100%

 

 

 

 

 

 

 

Should a customer not keep within the payment guidelines the item will be removed from layaway and the amounts paid refunded back to the customer.

The Layaway service is not a way of holding the promotional price. If an item is put into layaway whilst it is on promotion, unless it is purchased whilst the item is still on promotion, the full retail value of the item must be paid.