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Frequently asked questions
All retail items can be exchanged or refunded up to 30 days after purchase as long as you are able to provide a valid receipt. If, for any reason, you are not happy with your purchase we will endeavour to give you a refund, excluding shipping charges. We will, however, refund delivery charges if the item is faulty. Returned items must be packaged securely with any presentation boxes, certificates, manuals and all other documentation included. For further details, see our 30 day return conditions.
Due to developing situations in the UK, we anticipate significant delays in orders reaching our customers. We urge all customers to firstly email us to check availability and lead times via our contact us page.
When buying online, our secure payment platform will give you the option of paying by any major credit or debit card, including American Express. You also have the option to pay via your PayPal account.
If you have requested to view an item in-store and decide that you want to buy it, we can accept all major credit and debit cards, and we also take cash on the day should you prefer.
Additionally, you are welcome to part-exchange your watch for a different model – you can do this in-store or online (via post).
Our payment platforms are highly secure, and will keep your personal details safe; as you would expect from any major online retailer.
Please be aware our website offers ‘one off’ items which may also be on sale in one of our high street branches. While we aim to limit this situation from occurring, in the very unlikely event than an online purchase is completed at the same time as in-store, the item will be allocated to the customer that successfully completes payment first. If this happens to be a branch customer, any online payments taken will be refunded back to your account immediately.
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