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Covid 19 Information

Our official page for current operations and information for customers & visitors.  Please check back regularly, we will update this page as often as necessary to keep you informed.  If you have any specific enquiry about our service status or services, please head over to our contact us page.

We wish for our visitors, customers and colleagues to remain safe and follow the guidance provided by official sources:

NHS:
https://www.nhs.uk/conditions/coronavirus-covid-19/

Government:
https://www.gov.uk/coronavirus

Covid-19 Updates:

12th April 2021

From Monday 12th April our stores will re-open in England & Wales and look forward to welcoming you back to view our in-store stock.  Please note restrictions in Scotland still apply. 

 

Previous posts:

18th January 2021

From Monday 18th January all stores will reduce opening hours, operating between the hours of 10 am – 4 pm, Mon-Sat.

13th January 2021

Deliveries
UK wide restrictions are currently affecting our delivery service nationwide.

Due to the distribution of stock in our branches, items are taking longer than expected to get through the network. Please allow up to 10 working days for deliveries during these times. Please contact us should you have an urgent request and our team will be able to assist.

Click & Collect
Click and collect of paid orders is currently permitted and operational, and can be selected during checkout. All of our stores operate Covid secure operations to protect our colleagues and customers.

View In Store Service
Due to government restrictions we are currently not able to offer this service, existing View In Store requests have regrettably been cancelled until we are allowed to invite you back to our stores for viewings.

Are you still offering the view-in-store service?

With the re-opening of many stores in England & Wales we aim to offer View In Store services on selected items. Please check the item page for further information. We aim to introduce much more stock to this service in the very near future.

Can I still shop online?

You can still shop online. We offer a free home delivery service and have a 30 day no quibble returns policy. We are also operating a click and collect service.

How do I contact you  if I have another question?

Our online team remain available to speak to you if you need any further assistance via our contact us page.