Covid 19 Information
Our official page for current operations and information for customers & visitors. Please check back regularly, we will update this page as often as necessary to keep you informed. If you have any specific enquiry about our service status or services, please head over to our contact us page.
We wish for our visitors, customers and colleagues to remain safe and follow the guidance provided by official sources:
18th January 2021
From Monday 18th January all stores will reduce opening hours, operating between the hours of 10 am – 4 pm, Mon-Sat.
13th January 2021
Click & Collect
View In Store Service
Are your stores closing?
Following the Government’s announcement on the 4th of January 2021, the retail element of our H&T stores will be closed. We are currently still able to offer a click and collect service, and our online store is still operating.
Stores currently closed:
- Southampton - Est Store
Are you still doing view-in-stores?
We are currently unable to offer in store viewings until retail in our stores is permitted to re-open. Any current or new store viewing requests will be stopped and cancelled forthwith.
Can I still shop online?
You can still shop online. We offer a free home delivery service and have a 30 day no quibble returns policy. We are also operating a click and collect service.
What preventative measure are you taking for online orders?
Rest assured, we have numerous preventative measures in place to ensure all of our products are being handled safely, hygienically and inline with updated safety protocols which all staff have been trained on.
Social distancing and extensive cleaning procedures are in place across all areas of our distribution centre to maintain the safety of all of our staff.
All outstanding online orders will be processed as normal, due to current circumstances and pressure on delivery services some orders may take slightly longer than normal to reach you.
How do I contact you if I have another question?
Our online team remain available to speak to you if you need any further assistance via our contact us page.