Refund policy

Returns & Refunds

Retail items can be exchanged or refunded up to 30 days after purchase, as long as you have a valid receipt.

We do not refund delivery fees on items sent or returned to us unless items are being returned due to a fault.

Items must be returned packaged securely with any additional packaging they were sent with to include presentation boxes, certificates, manuals and all other documentation.

Please be aware, when returning an item via post we recommend that this is done using recorded delivery. 1st Class Delivery does not cover Jewellery if the item is lost.  

We do not refund on items lost in transit. We are not liable for goods until they are in our possession.

If your goods are faulty on delivery, we will refund your reasonably incurred return postage costs provided you comply with our return instructions and you provide us with a copy receipt.

Refunds will not be processed until we have received the item. Once we have the item and have assessed it we will then process the refund and the money will be put back on to the credit/debit card that was used to place the order online. 

Please be aware that we endeavour to process refunds promptly, however, it can take some payment institutions up to 10 working days to clear the funds back to your account.

Pierced Items (Earrings & Body Jewellery)

For pierced items received in sealed bags, we can accept refunds within the usual 30 day period provided they are returned in their original, unopened packaging. If you are returning your pierced jewellery please ensure the plastic bag for your jewellery remains sealed. Please note: If the items have been removed from the sealed bag or if the bag has been tampered with or unsealed in any way, we cannot refund the item due to hygiene reasons.

Terms & conditions

  1. Pre-owned jewellery items are sold as seen. If you are unhappy with your purchase, please let us know.
  2. We cannot exchange or refund any pre-owned items without a receipt.
  3. It’s important that any unwanted item/s are returned in a re-saleable condition. Therefore you must have all the original packaging and labels, and that both are undamaged and unused.
  4. Please note that all pre-owned items are sold as seen. We cannot be held liable for the extent of previous wear and tear. However, should an item of jewellery break in the normal course of its use, we will be happy to try and arrange a quote for you for its repair.
We are unable to offer refunds or exchanges on the following items:
  • Products which have been personalised for you.
  • Products that have been made to order.