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Customer Assistance

We are on hand to help you throughtout your shopping experiance with EST.1897 

Call us on 0800 169 0780

Click here to send us a message

Complaints Procedure

 If you wish to make a complaint you can contact us in a number of ways:

  • By email:
  • Freephone: 0800 838 973
  • In writing: H&T, Times House, Throwley Way, Sutton, Surrey, SM1 4AF
  • In person: At your local EST store.

We will do our best to resolve complaints within three business days following receipt. However, if we are unable to do this we will: 

  • Acknowledge your complaint in writing as soon as reasonably practicable assuring you that we have received the complaint and it is being dealt with. We will also include a copy of this procedure.
  • Keep you informed of the progress of the complaint.
  • Provide you with a final response within 8 weeks of receipt of the complaint.


You can also submit your complaint online via the Online Dispute Resolution (ODR) (  platform


EST.1897 Discount Secondhand Jewellery is a trading name of Harvey & Thompson Limited (H&T).