Terms and Conditions

This warranty is issued in addition to and not in substitution for your statutory rights relating to faulty or mis-described goods.

Pre-Owned Watches :  Warranty, Terms & Conditions

All watches have been authenticated by our in-house accredited horologist. We cannot guarantee that boxes or other packaging supplied with items are authentic.

All watches displayed on this website are shown with photographs and/or video of the physical item itself. As a pre-owned watch specialist, some watches may show signs of use and wear, which is often commensurate with age. We encourage customers to carefully inspect the photographs or use our View In Store service if they have concerns over the condition of an item.

Watch movement is covered under this warranty; however, this does not apply to any inappropriate damage caused by mistreatment of the watch or normal wear and tear. This warranty does not cover damage to bezels, bracelets/leather straps, cases, crystals, and glasses. The warranty does not cover accidental damage or loss and is not transferable.

Unless otherwise stated Diamond Dials/Bezels are classified as custom made. 

It is important to note that mechanically powered watches such as Rolex, Cartier, Breitling, Omega etc will never keep time as accurately as a quartz watch, a loss or gain of 10 seconds per day is deemed acceptable.

Dated items give an approximate manufacturing date, watches that are sold with their original paperwork will be listed by the date sold on the paperwork, you acknowledge that the date of manufacture may be significantly earlier than the paperwork date.

Although we make reasonable efforts to ensure product information is accurate, we make no guarantees that the content on our site is free from errors or omissions, complete or up to date. Product dimensions and weights supplied are intended to give an approximate indication.

No watch should be treated as water resistant unless specifically stated so by us. Where watches are sold as water resistant please see the below table to explain which activates are suitable for various water-resistant depths.

 

Diamonds & Gemstones

All dimensions and estimated weights of diamonds and gemstones have been determined without unsetting the stones and are, therefore, only approximate because of limitations imposed by the mount. Estimated weights are normally calculated by applying standard formulae to the measurements taken.

Diamond colour and clarity assessments are an opinion only, and both colour and clarity can be estimated only because of limitations imposed by the mount. The quality nomenclature used is that recommended by the GIA (The Gemological Institute of America). Gemmological descriptions of diamonds and gemstones, including disclosure of treatments, are based on testing carried out by standard gemmological equipment without unsetting the stones.

Whilst reasonably satisfied that all such descriptions are correct, no responsibility can be assumed if subsequent unsetting and testing disproves these opinions. In the event of serious doubt, it is recommended that independent testing is undertaken by a recognised gemmological laboratory.

Please note that some of our pre-owned Jewellery contain laboratory-created diamonds. These individual items are clearly labelled, if you need any further assistance please speak to a member of our team who can help

Pierced Items (Earrings & Body Jewellery)

For pierced items received in sealed bags, we can accept refunds within the usual 30 day period provided they are returned in their original, unopened packaging. If you are returning your pierced jewellery please ensure the plastic bag for your jewellery remains sealed. Please note: If the items have been removed from the sealed bag or if the bag has been tampered with or unsealed in any way, we cannot refund the item due to hygiene reasons.

Children's Jewellery

Our Children’s Jewellery ranges are designed for little ones aged three and above, we have created the guidelines below to keep them safe:

Most importantly, your little one should not be left unsupervised whilst wearing jewellery, and jewellery should not be worn if they are playing, doing activities or sleeping. Jewellery should also not be worn for prolonged periods of time.

Some smaller items, such as earrings, are a choking hazard, so please ensure any jewellery is not put in the child’s mouth. Earrings should also be cleaned after being worn, it is best to do this with warm soapy water, and then dry the item(s) with a clean cloth.

As your little ones get older and grow, it's likely that jewellery may become tighter or no longer fit, please do not wear them if they are tight or uncomfortable.

Apart from that, please enjoy our range of children’s jewellery and spending time with your loved ones!

Pricing

We accept credit and debit payments on the following cards, if issued & registered within the UK:
  • Visa
  • Mastercard
  • PayPal
  • American Express (Online Only – we do not accept American Express instore)
  • It is always possible that some of the items we sell may be incorrectly priced. If this does occur, you will be contacted as soon as possible to inform you of the error. Once we told you about an error in the price of the product you have ordered, you will be given the option of buying the goods at the correct price or cancelling the order. In the event the payment has been processed this will be refunded. If we cannot get in contact with you to notify you of the error, your order will be cancelled.

    If buying the goods at the correct price or cancelling the order. In the event the payment has been processed this will be refunded. If we cannot get in contact with you to notify you of the error, your order will be cancelled.