Delivery & Returns

Delivery

Currently, we only operate within the UK, including highlands and islands. All items purchased online £150 & above are sent using a secure courier service. Any items purchased below £150 will be sent using Royal Mail 2nd Class.

Delivery times are currently 5-7 working days.

Please note delivery time may be extended over public holidays and in extenuating circumstances.

Upon delivery, a signature by an individual over the age of 18 will be required. Should no one be available a card will be left with further instructions.

We aim to meet with any delivery date or agreed date, but please be aware that all dates quoted by us are given in good faith but occasionally deliveries can be affected by circumstances beyond our control. For whatever reason a delivery is delayed we will notify you.

Please be aware our Website shows ‘one off’ items which may also be on sale in one of our high street branches. While we aim to limit this situation from occurring, but in the unlikely event that an online purchase is completed at the same time as in branch, the item will be allocated to the customer that successfully completes payment. If this happens to be an in branch customer, any online payments taken will be refunded back to the account.


Click & Collect

We offer a free Click & Collect service to any one of our 250+ stores nationwide. Simply select this option during checkout, select your nearest store and we will arrange for your order to be delivered there for you. 

Please note delivery to your local store takes the same time as our normal delivery service.  A member of our team will contact you when your order is ready to collect. 

Click & Collect Instructions:

We will only serve and release an order to the named person on the Billing details on the order.  No substitution or change to this is permitted. 

Once your order is placed and you have been contacted by a member of our team advising your order is ready, please bring the following items when you collect. 

  • Photo ID (Driving License, Passport, Citizen Card)
  • Payment Card – The card you used for paying for your order
  • Order Confirmation Email / Print Out (Email on mobile phone is acceptable)

We reserve the right to refuse service should inconclusive identification be provided. Should this occur, the order will be cancelled and a refund will be made. 

We will look after your order for 14 days, if no collection is made in this time the order will be cancelled and refunded.

Returns Over The Christmas Period

Any items purchased between 1st-December through to the 24th December have until 31st January to return their items.  Any items purchased after this date our normal 30 day returns policy applies.

Standard Returns

Retail items can be exchanged or refunded up to 30 days after purchase, as long as you have a valid receipt.

We do not refund delivery fees on items sent or returned to us unless items are being returned due to a fault.

Items must be returned packaged securely with any additional packaging they were sent with to include presentation boxes, certificates, manuals and all other documentation.

Please be aware, when returning an item via post we recommend that this is done using recorded delivery. 1st Class Delivery does not cover Jewellery if the item is lost.  

We do not refund on items lost in transit. We are not liable for goods until they are in our possession.

If your goods are faulty on delivery, we will refund your reasonably incurred return postage costs provided you comply with our return instructions and you provide us with a copy receipt.

Refunds will not be processed until we have received the item. Once we have the item and have assessed it we will then process the refund and the money will be put back on to the credit/debit card that was used to place the order online.

Please be aware that we endeavour to process refunds promptly, however, it can take some payment institutions up to 10 working days to clear the funds back to your account.

For pierced items received in sealed bags, we can accept refunds within the usual 30 day period provided they are returned in their original, unopened packaging. If you are returning your pierced jewellery please ensure the plastic bag for your jewellery remains sealed. Please note: If the items have been removed from the sealed bag or if the bag has been tampered with or unsealed in any way, we cannot refund the item due to hygiene reasons. Please note: This policy is regarding purchasing Online Only & does not apply when buying new pierced items in one of our stores. New pierced jewellery purchased from our stores is non-refundable.

Investment Bars

For brand-new Investment Bars received in sealed cards, we can accept returns within the usual 30-day period, provided they are returned in their original, sealed cards. If you wish to return a new investment bar, please ensure they remain sealed in their original unopened packaging. Please note: If the item has been unsealed or tampered with in any way, the item will be non-refundable.

Terms & conditions

  1. Pre-owned jewellery items are sold as seen. If you are unhappy with your purchase, please let us know.
  2. We cannot exchange or refund any pre-owned items without a receipt.
  3. It’s important that any unwanted item/s are returned in a re-saleable condition. Therefore you must have all the original packaging and labels, and that both are undamaged and unused.
  4. Please note that all pre-owned items are sold as seen. We cannot be held liable for the extent of previous wear and tear. However, should an item of jewellery break in the normal course of its use, we will be happy to try and arrange a quote for you for its repair.

We are unable to offer refunds or exchanges on the following items:

  • Products which have been personalised for you.
  • Products that have been made to order.

Please view our full terms and conditions here.